staff nurse connie is so damn cool. the way she handles A clinic is superb. even the doctors have to give in to her. she stands firm by her decision and not easily swayed by others.
theres once when a meeting was held together for all the counter staff, regarding the booking of appt of consultation and chemotherapy. the counter staff of the various clinics are in charge of booking appt of consultation but not chemo. chemo is done by some other ppl, appt center maybe. due to the lack of coordination and information, the consultation appt time given is usually too close or clashes with the chemo time, so there are naturally lots of complaints and hiccups. patients are always requesting for a change in appt time and the ppl doing the chemo are always calling to complain and pushing the blame to the counter staff. so staff nurse connie stood up for our A clinic counter girls and fought for their rights.
theres once when a patient came for an appt to see a doc at our clinic. but e doc was away for some reason i cant rmb. since theres no doc, the patient has made a wasted trip. then nurse connie called the doc to ask whether he can see the patient, but he cant. nurse connie was damn pissed and when the doc asked her to apologise to the patient on his behalf, she said said no firmly. she doesn give doc face at all la. i was kinda shocked by her behaviour. by right nurses should always listen to the docs. but shes just different.
theres another incident which i tot nurse connie handled very well. patients are required to bring the referral letter if they are referred from somewhere else like SGH or Heart center to our clinic, so as to confirm that it is not a wrong referral. the doctors here are not so free to see any patient who just walk in and claiming to see the doc. just on fri, a patient accompanied by her sisters came over without referral letter. although i believe they are truly referred here, we have to go by the book and reject them. but they are adamant abt seeing the doc and they argued that it is unfair because they are given the appt and they have alr made their way here, how can they be denied seeing the doc.. even the vv experienced daviez couldn handle their demands. finally nurse connie has to take over amist her busy duties. she tried to explain to them, but they just couldn accept. so nurse connie tried asking the doc whether he wants to see them, but he refused too. so nurse connie was sort of caught in the middle. den she tot of a alternative. we can regard their case as a walk in case and they can see the doc provided they pay the private rate. currently, the patient is a subsidized patient. now, they even got more unhappy because this means they have to pay more. obviously, this fueled the situation but this is the only solution to see the doctor. me and the rest of the counter staff kept quiet, all scared of the rising tension. in the end they had to pay the private rate and they were vv unhappy throughout. then after they left, SGH faxed over their referral letter to prove that they are indeed referred to ncc. wad good timing la, aft the patient has left. so nurse connie has to call the patient to inform her that we have proven the reference and that we will refund her the difference in the cost because it is confirmed that she is a subsidized patient. nurse connie insists of calling her personally cos she said if she doesn do it, shes certain that they will file a complaint against A clinic, which will mean more trouble. its not easy to be an in charge. shes not only in charge of the nurses in her clinic but also all big and small matters which concern the clinic including patients registration, appt, payment, etc..
not easy to work in a hospital at all.Labels: staff nurse connie is damn cool
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